CONTACT
Please select the subject that describes your inquiry.
※Personal information may only be processed in a fair and lawful manner and only with the purpose of contact.
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- frequently asked questions
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・ I want to stop my subscription, I have passed the payment deadline, etc.
- I want to stop the subscription
- ・ The payment deadline has passed, etc.
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Summarize the questions and answers you have asked. You can contact us using the form on the site.
To FREQUENTLY ASKED QUESTIONS - telephone
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NP Postpaid Support Desk
9:00 a.m. - 6:00 p.m. (excluding weekends and holidays) -
※ There is the case that it is difficult to connect depending on the time of day.
* You can also contact us from the form in the FAQ.
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・ I want to cooperate with the system, I want to introduce NP postpaid to clients, etc.
- I want to link the system
- ・ I want to introduce NP postpaid to clients, etc.
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Please see frequently asked questions from the merchant management screen.
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Merchant-only window
24-hour reception - telephone
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Merchant-only window
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
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- Requesting materials
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You can download the service guide.
To the document request form -
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・ Which rate plan should you choose, you want to charge the purchaser a postpaid fee, etc.
- ・ Which rate plan should I choose?
- ・ I want to charge the buyer a postpaid fee, etc.
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Here are some questions and answers from companies considering implementation.
Introduction consideration FAQ -
Corporate-only counter
24-hour reception - telephone
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Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
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個人のお客様 （「NP後払い」をご覧ください ）
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・ I want to cooperate with the system, I want to introduce NP postpaid to clients, etc.
- I want to link the system
- ・ I want to introduce NP postpaid to clients, etc.
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Please see frequently asked questions from the merchant management screen.
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Merchant-only window
24-hour reception - telephone
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Merchant-only window
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
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- Requesting materials
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You can download the service guide.
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・ Which rate plan should you choose, you want to charge the purchaser a postpaid fee, etc.
- ・ Which rate plan should I choose?
- ・ I want to charge the buyer a postpaid fee, etc.
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Here are some questions and answers from companies considering implementation.
Introduction consideration FAQ -
Corporate-only counter
24-hour reception - telephone
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Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
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- frequently asked questions
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・ I want to reissue an invoice, change the address and address of the invoice, etc.
- I want to reissue the invoice
- ・ I want to change the invoice address or address, etc.
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Here are some questions and answers from buyer companies.
To FREQUENTLY ASKED QUESTIONS - Inquiry form
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Point of contact for buyers
24-hour reception - telephone
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NP掛け払いサポートデスク
9:00 〜 17:00 （土日祝日は除く） -
※ There is a case to be crowded. If you are not in a hurry, please contact us from the FAQ site.
To the phone page
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・ When is the payment to the seller, what is the demand, etc.
- When is the payment to the seller?
- ・ What are the dunnings doing, etc.
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Here are some questions and answers from merchants.
Go to Merchant FAQ -
Merchant-only window
24-hour reception -
btob-support@netprotections.co.jp
(1) Company name and name
(2) Merchant code (7 digits starting with bss)
(3) Please contact us with the details of your inquiry.
* When you have an inquiry about the purchase company, please let us know about the NP purchasing company ID of the purchase company. - telephone
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加盟店専用窓口
9:00 〜 17:00 （土日祝日は除く） -
※ Please feel free to contact our sales representative.
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- Requesting materials
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You can download the service guide.
To the document request form -
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・導入までのフローを教えてください・最低取引件数や最低取引金額はありますか、など
- Please tell me the flow to introduction
- ・最低取引件数や最低取引金額はありますか、など
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Here are some questions and answers from companies considering implementation.
Introduction consideration FAQ -
Corporate-only counter
24-hour reception - telephone
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Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
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- frequently asked questions
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・ I want to reissue the invoice, where can I use it, etc.
- I want to reissue the invoice
- ・ Where can I use it at, etc.
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Summarize the questions and answers you have asked. You can contact us using the form on the site.
To FREQUENTLY ASKED QUESTIONS - 折返し電話予約
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atone Customer Center
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays) -
※2営業日以内の希望時間帯に一度の折返し連絡となります。お急ぎの場合は上記「よくある質問」サイトのお問い合わせフォームよりお問い合わせください。
To the phone page
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・ I can not log in to the store app, QR code is not generated, etc.
- ・ I can not log in to the store app
- QR codes are not generated, etc.
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Here are some questions and answers from merchants.
Go to merchant support site -
atone Support Desk
24-hour reception -
①貴社名・お名前
②加盟店コード（atnから始まる8桁）
③お問い合わせ内容 をご連絡ください。
※特定の取引に関するお問い合わせの際は、加盟店取引ID(atone取引ID)・購入者様氏名も併せてお知らせください。 - telephone
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atone Support Desk
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)
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- Requesting materials
For EC business operators and EC-affiliated partners -
You can download the service guide.
To the document request form - Requesting materials
For physical stores and POS partners -
You can download the service guide.
To the document request form -
Corporate-only counter
24-hour reception - telephone
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Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
- Requesting materials
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+事業提携に関するご相談
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accept messages 24hours per day
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* Please contact us as much detail as possible about your company's COMPANY and inquiry details.
* We will consider the contents of your contact and will contact you only if we can respond.
* For inquiries about our services, please contact each office.
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Recruitment Inquiry Desk
24-hour reception
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+Press & Media Inquiries
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PR team
accept messages 24hours per day
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+Personal Information Inquiries
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accept messages 24hours per day
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privacy-desk@netprotections.co.jp
※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。
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+Sales letters
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accept messages 24hours per day
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corporate-info@netprotections.co.jp
* Please contact us as much detail as possible about your company's COMPANY and inquiry details.
* We will consider the contents of your contact and will contact you only if we can respond.
* For inquiries about our services, please contact each office.
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+IR-related Inquiries
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IR team
accept messages 24hours per day -
①ご用件を件名に端的に記載ください。
②法人の方は所属企業名を本文に必ず記載ください。
③株主優待に関するお問い合わせは以下フォームよりお願いいたします。
株主優待お問い合わせ専用フォーム※お問合せにあたり㈱ネットプロテクションズホールディングスにおいて取得した個人情報は、以下の目的で利用し、当該目的達成に必要な範囲内において、個人情報の取扱いの全部又は一部を委託する場合があります。
・各種お問い合わせに対応するため
・お問い合わせ内容等の正確な把握のため
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+Press & Media Inquiries
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PR team
accept messages 24hours per day
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+Personal Information Inquiries
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accept messages 24hours per day
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privacy-desk@netprotections.co.jp
※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。
