Please select the subject that describes your inquiry.
※Personal information may only be processed in a fair and lawful manner and only with the purpose of contact.
frequently asked questions
・ I want to stop my subscription, I have passed the payment deadline, etc.
Summarize the questions and answers you have asked. You can contact us using the form on the site.
To FREQUENTLY ASKED QUESTIONStelephone
NP Postpaid Support Desk
9:00 a.m. - 6:00 p.m. (excluding weekends and holidays)
※ There is the case that it is difficult to connect depending on the time of day.
* You can also contact us from the form in the FAQ.
・ I want to cooperate with the system, I want to introduce NP postpaid to clients, etc.
Please see frequently asked questions from the merchant management screen.
Merchant-only window
24-hour reception
np-support@netprotections.co.jp
telephone
Merchant-only window
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
※繋がらない場合は「03-5651-0775」をご利用下さい
Requesting materials
You can download the service guide.
To the document request form
・ Which rate plan should you choose, you want to charge the purchaser a postpaid fee, etc.
Here are some questions and answers from companies considering implementation.
Introduction consideration FAQCorporate-only counter
24-hour reception
telephone
Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
frequently asked questions
・ I want to reissue an invoice, change the address and address of the invoice, etc.
Here are some questions and answers from buyer companies.
To FREQUENTLY ASKED QUESTIONSInquiry form
Point of contact for buyers
24-hour reception
telephone
NP掛け払いサポートデスク
9:00 〜 17:00 （土日祝日は除く）
※ There is a case to be crowded. If you are not in a hurry, please contact us from the FAQ site.
To the phone page
・ When is the payment to the seller, what is the demand, etc.
Here are some questions and answers from merchants.
Go to Merchant FAQMerchant-only window
24-hour reception
btob-support@netprotections.co.jp
(1) Company name and name
(2) Merchant code (7 digits starting with bss)
(3) Please contact us with the details of your inquiry.
* When you have an inquiry about the purchase company, please let us know about the NP purchasing company ID of the purchase company.
telephone
加盟店専用窓口
9:00 〜 17:00 （土日祝日は除く）
※ Please feel free to contact our sales representative.
Requesting materials
You can download the service guide.
To the document request form
・導入までのフローを教えてください・最低取引件数や最低取引金額はありますか、など
Here are some questions and answers from companies considering implementation.
Introduction consideration FAQCorporate-only counter
24-hour reception
btob-info@netprotections.co.jp
telephone
Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)
frequently asked questions
・ I want to reissue the invoice, where can I use it, etc.
Summarize the questions and answers you have asked. You can contact us using the form on the site.
To FREQUENTLY ASKED QUESTIONStelephone
atone Customer Center
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)
※時間帯により混み合う場合がございます。お急ぎでなければ、「よくある質問」サイトよりお問い合わせください。
To the phone page
・ I can not log in to the store app, QR code is not generated, etc.
Here are some questions and answers from merchants.
Go to merchant support siteatone Support Desk
24-hour reception
telephone
atone Support Desk
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)
* Business hours have been changed to prevent the spread of the new coronavirus infection.
Requesting materials
For EC business operators and EC-affiliated partners
You can download the service guide.
To the document request formRequesting materials
For physical stores and POS partners
You can download the service guide.
To the document request formCorporate-only counter
24-hour reception
telephone
Corporate-only counter
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)
* Business hours have been changed to prevent the spread of the new coronavirus infection.
+事業提携に関するご相談
accept messages 24hours per day
* Please contact us as much detail as possible about your company's COMPANY and inquiry details.
* We will consider the contents of your contact and will contact you only if we can respond.
* For inquiries about our services, please contact each office.
Recruitment Inquiry Desk
24-hour reception
+Press & Media Inquiries
PR team
accept messages 24hours per day
+Personal Information Inquiries
accept messages 24hours per day
privacy-desk@netprotections.co.jp
※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。
+Sales letters
accept messages 24hours per day
corporate-info@netprotections.co.jp
* Please contact us as much detail as possible about your company's COMPANY and inquiry details.
* We will consider the contents of your contact and will contact you only if we can respond.
* For inquiries about our services, please contact each office.
+IR-related Inquiries
IR team
accept messages 24hours per day
①ご用件を件名に端的に記載ください。
②法人の方は所属企業名を本文に必ず記載ください。
※お問合せにあたり㈱ネットプロテクションズホールディングスにおいて取得した個人情報は、以下の目的で利用し、当該目的達成に必要な範囲内において、個人情報の取扱いの全部又は一部を委託する場合があります。
・各種お問い合わせに対応するため
・お問い合わせ内容等の正確な把握のため
+Press & Media Inquiries
PR team
accept messages 24hours per day
+Personal Information Inquiries
accept messages 24hours per day
privacy-desk@netprotections.co.jp
※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。
OFFICIAL ACCOUNT