CONTACT

Please select the subject that describes your inquiry.

※Personal information may only be processed in a fair and lawful manner and only with the purpose of contact.

frequently asked questions

・ I want to stop my subscription, I have passed the payment deadline, etc.

  • I want to stop the subscription
  • ・ The payment deadline has passed, etc.

Summarize the questions and answers you have asked. You can contact us using the form on the site.

To FREQUENTLY ASKED QUESTIONS

telephone

NP Postpaid Support Desk
9:00 a.m. - 6:00 p.m. (excluding weekends and holidays)

0570-077-015

※ There is the case that it is difficult to connect depending on the time of day.
* You can also contact us from the form in the FAQ.

・ I want to cooperate with the system, I want to introduce NP postpaid to clients, etc.

  • I want to link the system
  • ・ I want to introduce NP postpaid to clients, etc.

Please see frequently asked questions from the merchant management screen.

EMAIL

Merchant-only window
24-hour reception

np-support@netprotections.co.jp

telephone

Merchant-only window
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)

0570-05-3729

※繋がらない場合は「03-5651-0775」をご利用下さい

Requesting materials

You can download the service guide.

To the document request form

・ Which rate plan should you choose, you want to charge the purchaser a postpaid fee, etc.

  • ・ Which rate plan should I choose?
  • ・ I want to charge the buyer a postpaid fee, etc.

Here are some questions and answers from companies considering implementation.

Introduction consideration FAQ

EMAIL

Corporate-only counter
24-hour reception

np-info@netprotections.co.jp

telephone

Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)

03-5159-7882

frequently asked questions

・ I want to reissue an invoice, change the address and address of the invoice, etc.

  • I want to reissue the invoice
  • ・ I want to change the invoice address or address, etc.

Here are some questions and answers from buyer companies.

To FREQUENTLY ASKED QUESTIONS

Inquiry form

Point of contact for buyers
24-hour reception

To the inquiry form

telephone

NP Payment Support Desk
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)

※ There is a case to be crowded. If you are not in a hurry, please contact us from the FAQ site.

To the phone page

・ When is the payment to the seller, what is the demand, etc.

  • When is the payment to the seller?
  • ・ What are the dunnings doing, etc.

Here are some questions and answers from merchants.

Go to Merchant FAQ

EMAIL

Merchant-only window
24-hour reception

btob-support@netprotections.co.jp

(1) Company name and name
(2) Merchant code (7 digits starting with bss)
(3) Please contact us with the details of your inquiry.
* When you have an inquiry about the purchase company, please let us know about the NP purchasing company ID of the purchase company.

telephone

Merchant-only window
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)

03-4530-3152

※ Please feel free to contact our sales representative.

Requesting materials

You can download the service guide.

To the document request form

・導入までのフローを教えてください・最低取引件数や最低取引金額はありますか、など

  • Please tell me the flow to introduction
  • ・最低取引件数や最低取引金額はありますか、など

Here are some questions and answers from companies considering implementation.

Introduction consideration FAQ

EMAIL

Corporate-only counter
24-hour reception

btob-info@netprotections.co.jp

telephone

Corporate-only counter
10:00 a.m. - 5:00 p.m. (excluding weekends and holidays)

03-4577-9630

frequently asked questions

・ I want to reissue the invoice, where can I use it, etc.

  • I want to reissue the invoice
  • ・ Where can I use it at, etc.

Summarize the questions and answers you have asked. You can contact us using the form on the site.

To FREQUENTLY ASKED QUESTIONS

telephone

atone Customer Center
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)

03-4530-6303

※時間帯により繋がりにくい場合がございます。
※非通知の着信はお受けできません。番号を通知する設定にしてからお電話ください。

* Business hours have been changed to prevent the spread of the new coronavirus infection.

・ I can not log in to the store app, QR code is not generated, etc.

  • ・ I can not log in to the store app
  • QR codes are not generated, etc.

Here are some questions and answers from merchants.

Go to merchant support site

EMAIL

atone Support Desk
24-hour reception

support@atone.be

telephone

atone Support Desk
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)

03-4530-6303

* Business hours have been changed to prevent the spread of the new coronavirus infection.

Requesting materials
For EC business operators and EC-affiliated partners

You can download the service guide.

To the document request form

Requesting materials
For physical stores and POS partners

You can download the service guide.

To the document request form

EMAIL

Corporate-only counter
24-hour reception

shop@atone.be

telephone

Corporate-only counter
11:00 a.m. - 3:00 p.m. (excluding weekends and holidays)

03-5159-7882

* Business hours have been changed to prevent the spread of the new coronavirus infection.

EMAIL

Recruitment Inquiry Desk
24-hour reception

np-recruit@netprotections.co.jp

+Press & Media Inquiries

EMAIL

PR team 
accept messages 24hours per day

pr@netprotections.co.jp

+Personal Information Inquiries

EMAIL

accept messages 24hours per day

privacy-desk@netprotections.co.jp

※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。


EMAIL

accept messages 24hours per day

corporate-info@netprotections.co.jp

* Please contact us as much detail as possible about your company's COMPANY and inquiry details.
* We will consider the contents of your contact and will contact you only if we can respond.
* For inquiries about our services, please contact each office.

NPHD

+IR-related Inquiries

EMAIL

IR team 
accept messages 24hours per day

ir@netprotections.co.jp

①ご用件を件名に端的に記載ください。

②法人の方は所属企業名を本文に必ず記載ください。

※お問合せにあたり㈱ネットプロテクションズホールディングスにおいて取得した個人情報は、以下の目的で利用し、当該目的達成に必要な範囲内において、個人情報の取扱いの全部又は一部を委託する場合があります。
 ・各種お問い合わせに対応するため
 ・お問い合わせ内容等の正確な把握のため

+Press & Media Inquiries

EMAIL

PR team 
accept messages 24hours per day

pr@netprotections.co.jp

+Personal Information Inquiries

EMAIL

accept messages 24hours per day

privacy-desk@netprotections.co.jp

※開示・修正・削除等。ご本人さまからのご連絡のみとさせて頂きます。